Technical Client Support

Wales - Gwynedd
£21,000 - £23,000 depending on skills and experience
05 Nov 2021
Vacancy Type:
Permanent - Full time
Job Description

Are you a tech savvy person with a customer service background? Do you thrive on assisting customers and clients?  We have a new and exciting role for a Technical Client Support representative to work as part of a team that resolves technical queries from customers via telephone, email and remote support for a suite of software products.

This is an ideal opportunity for someone who enjoys working in an innovative environment that encourages you to share new ideas, new technologies and solutions and be part of a transforming industry. 

 Your key duties as a Technical Client Support will include:

  • Dealing with customer IT queries as part of the support team
  • Ensuring that customers are dealt with in a polite and professional manner
  • Working to defined timescales and service level agreements
  • Developing an in-depth knowledge of existing products and services, as well as new services
  • Advising customers about best practice and how to use the system most effectively to meet their business needs

To be considered for this Technical Client Support position, you will have:

  • Good level of general education, Diploma/certificate level or equivalent in an IT related subject desirable.
  • Excellent IT skills
  • Previous experience in within customer services or client support role
  • Excellent communication skills via telephone and written correspondence with the ability to impart information in a clear and effective manner
  • Ability to understand and diagnose client requirements
  • Have a desire to learn, to improve and to achieve required objectives

The role is permanent full time role, working 37.5 hours per week. This will include a hybrid working pattern with remote working from home and two office based working days per week in there modern offices based in Bangor.

In return the salary is £21,000 to £23,000 depending on skills and experience plus holiday pay. You will also be entitled to a variety of benefits including; flexible working, pension and health/well being initiatives.

If your looking to build your career and work with experts and most of all have fun, please apply today!

Supertemps Limited is acting on behalf of our client as an employment agency.